Refund policy

Return and Exchange Policy

Returning an Item:

• Products must be in their original packaging, unopened, unmarked, and in resalable condition.
• Items must be returned within 14 days of delivery. Any returns after 14 days will not be accepted and will be sent back to the sender.
• The item must not be listed under “Non-returnable Items” (see below).

How to Process a Return:

• A Return Material Authorization (RMA) number is required for all returns. Contact Customer Service at @info@plandocsusa.com to request an RMA.

• Send eligible returns to:

  Plandocs USA, Inc.
  Attn: Return/Exchange
  

  Fulfillment Center - Las Vegas
  1180 N Town Center Dr #100, Las Vegas, NV 89144, USA
  

  
  Office: (657) 647-9047

• Make sure items are securely packed for return shipping. Plandocs USA, Inc. is not responsible for any lost or damaged return shipments.

• After processing the return, a refund or credit will be issued within 5 to 10 business days through the original payment method.

Return Fees:

• Returns are subject to a 15% restocking fee.
• If the return is due to an error by Plandocs USA, Inc., we will cover return shipping. Otherwise, return shipping costs are the responsibility of the customer.

Non-returnable Items:

• Samples, Expired Products, Discontinued Items, and Final Sale Items cannot be returned.

Handling Damaged Items:

• If your item arrives damaged, contact Customer Service immediately to file a claim.

Exchanging an Item:

• For exchanges, request an RMA number and follow the return instructions. Once the exchange is approved, you can place a new order or, for faster service, place a new order as soon as you request the RMA.

International Orders:

• International customers are responsible for any customs duties, taxes, and fees. Plandocs USA, Inc. is not responsible for packages held or rejected by customs authorities.

Important Reminder:
All items must be returned in their original, unopened, and unmarked condition to qualify for a refund or exchange.